Glad I found Futons Online - the service and product worthy of aesthetic it represents. The futon I ordered is as I expected it would be, and am thoroughly happy with it. Duncan offers a great communicative service, offering a hands-on human element that would otherwise feel disconnected as online purchase sites often do.
Hey Andreas. Thank you very much for your kind review. We are so chuffed that our product has met your expectations. Enjoy
Great bases would recommend to anyone looking to buy also great prices
Hey Lliam. Thank you for your review. We are glad you like your base.
Very happy with the futon, I bought the 3/4 one and it is great for a room with limited space, mattress is comfy (if you like harder mattresses like me). Materials feel like tgood quality.
Hi Gabrielle. We are so glad to hear that you are enjoying your futon. And thank you for taking the time to leave us a review.
Better than competitors
Excellent service and quick delivery (outside of main areas). Ordered a futon from them after waiting over 9 months for another supplier. Received it within less than a week and am very happy with the quality and it's super comfortable as well __ highly recommend
Hi Laurene. Thank you so much for your very kind review. We are glad to hear that you are enjoying your futon and it's always good to know we have exceeded our competitors in terms of service ;-)
Purchased 2 futons for a couch I was making myself and they are sooooooo comfy! It's even better than my bed__ 10/10 would recommend
Hi Lucinda. It is so wonderful to receive such a glowing review. We are so chuffed that you love your mattresses.
We deliver anywhere in South Africa and our delivery lead times are unmatched by any other futon sellers in the country.
Joburg, Durban and Pretoria 2-3 working days for delivery
Cape Town 3-4 working days for delivery
All other areas are 4-5 working days for delivery
Deliveries are made by our designated courier and are out of our immediate control (outsourced transporters). The above lead times are typical but may be affected by issues such as road closures, road works and other factors out of our control. Please provide an address where there will be someone present throughout the day to receive your delivery.
After receipt of order, your delivery will take between 2-5 working days, as this is dependent on stock and your area of delivery. Your Sales Consultant will keep you up to date in this regard and should there be any delays we will advise accordingly. Should you require your order within a specific time frame we suggest you contact us before placing your order to ensure we are able to meet your requirements. Waybill details will be sent to you once your order is ready to be dispatched.
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Frequently Asked Questions
In order to refund or exchange item(s) that you are not satisfied with, we need to receive notice of your intent to return the item(s) within 48 hours from receipt of your purchase. If notice of your intent to return the item(s) has not been received within this timeframe, we cannot offer you a refund or exchange. To be eligible for a refund or exchange, item(s) must be returned in a re-saleable condition. That means that your item(s) must be unused and in the same condition as they were when they were purchased. The item(s) must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus item(s). Please include your receipt or proof of purchase upon your request for a refund or exchange.
After dispatching your order, we will immediatly send you a tracking code from our courier. You will use this code to track your order and check the delivery status.